WhatsApp sent · Oct
4,812
SMS fallback
392
Confirmations
71%
Messaging cost · Oct
Rs 9,640
Automations
Run automatically from appointments, queue and labAppointment reminder · 24 hours before
Template: appt_reminder_v3 · buttons Confirm / Reschedule / Cancel
Appointment reminder · 3 hours before
Only if not confirmed yet · SMS fallback after 15 min
"3 patients ahead of you"
Triggered by the queue · lets patients wait in the car
Lab report ready
Sends PDF link after pathologist verification
Follow-up recall
2 days before the follow-up date set by the doctor
Vaccination due (EPI schedule)
Paediatrics · 7 days and 1 day before due date
Post-visit feedback (NPS)
2 hours after visit completes · current NPS +62
Medicine refill reminder
Chronic patients · when Rx duration is about to end
Templates
Approved by Meta · category Utility| Template | Category | Language | Status | Cost / msg | |
|---|---|---|---|---|---|
appt_reminder_v3 Appointment reminder with buttons | Utility | Urdu, English | Approved | Rs 1.20 | Edit |
queue_turn_near Your turn is near | Utility | Urdu, English | Approved | Rs 1.20 | Edit |
lab_report_ready Report link + PDF | Utility | English | Approved | Rs 1.20 | Edit |
vaccine_due_v1 EPI vaccination reminder | Utility | Urdu | In review | Rs 1.20 | Edit |
eid_greetings Eid Mubarak + free BP camp | Marketing | Urdu | Rejected | Rs 4.10 | Fix |
Message log
| Time | Patient | Template | Channel | Status | Reply | Cost |
|---|---|---|---|---|---|---|
| 11:02 | Hira Khan · 0321-4567890 | appt_reminder_v3 | ✓✓ Read | Confirm | 1.20 | |
| 10:58 | Kashif Raza · 0300-1122334 | queue_turn_near | ✓✓ Delivered | — | 1.20 | |
| 10:41 | Abdul Rehman · 0345-7788990 | appt_reminder_v3 | WhatsApp → SMS | SMS sent | — | 0.90 |
| 10:20 | Zainab Bibi · 0301-5566778 | lab_report_ready | ✓✓ Read | "Shukriya" | 0.00 | |
| 09:55 | Nadia Perveen · 0322-9081726 | appt_reminder_v3 | ✓✓ Read | Reschedule | 1.20 | |
| 09:31 | Rizwan Haider · 0333-4455667 | appt_reminder_v3 | SMS | ✗ Failed (DND) | — | 0.00 |
Preview
M+
CareWell Medical Centre
Verified business
السلام علیکم ہیرا خان، آپ کی اپائنٹمنٹ ڈاکٹر ثنا ملک کے ساتھ کل صبح 11:30 بجے ہے۔ براہ کرم 15 منٹ پہلے تشریف لائیں۔
Assalam-o-Alaikum Hira Khan, your appointment with Dr. Sana Malik is tomorrow at 11:30 AM, DHA Phase 5.
10:00 ✓✓
✓ Confirm
↻ Reschedule
✗ Cancel
Confirm
10:04
Shukriya! Your token will be sent when you arrive. 📍 Get directions
10:04 ✓✓
Channel setup
WhatsApp Business
+92 42 3571 0000 · Quality: High
SMS gateway
Masking: CAREWELL · local aggregator
Email
noreply@carewell.pk
Monthly usage
Pro planWhatsApp messages4,812 / 5,000
SMS392 / 1,000
Extra messages are billed at Rs 1.50 each on the next invoice.
Opted out (STOP)63 patients
Variables: {{1}} patient name · {{2}} doctor · {{3}} date · {{4}} time
ConfirmRescheduleCancel+ Add
Do not include diagnosis or test names in templates — keep medical details behind the secure portal link.